Car accidents happen when we least expect them, and in those critical moments, knowing what to do can make all the difference. Whether it’s a minor fender bender or a more serious crash, staying calm and following the right steps can help protect you, your passengers, and your vehicle. In this blog, we’ll walk you through the essential actions to take immediately after an accident, how to file a claim with Maya, and common mistakes to avoid.
Step 1: Check for Injuries & Ensure Safety
- First, check yourself and others for injuries. If anyone is hurt, call emergency services immediately.
- If the accident is minor and there are no serious injuries, move your vehicle to a safe location to avoid obstructing traffic.
- Turn on your hazard lights to alert other drivers.
Step 2: Call the Police
- In Ghana, it is crucial to report accidents to the police, especially if there are injuries or significant damage.
- A police report can serve as valuable documentation when filing an insurance claim.
- Provide accurate information but avoid admitting fault or making assumptions about the accident’s cause.
Step 3: Gather Essential Information
- Exchange contact and insurance details with the other driver(s), including:
- Name and phone number
- Vehicle registration number
- Insurance provider and policy number
- Take clear photos of the accident scene, vehicle damage, license plates, and any visible injuries.
- Collect contact information from any witnesses who may have seen what happened.
Step 4: Notify Your Insurance Provider (Maya)
- With Maya, filing a claim is quick and stress-free. Here’s how to do it:
- Send a WhatsApp message – Start by messaging “Hi” to Maya’s WhatsApp platform.
- Provide accident details – Share necessary information, including photos, police reports, and details of those involved.
- Follow guidance from the claims team – Maya’s team will guide you through the next steps and keep you updated on your claim’s progress.
Step 5: Avoid Common Mistakes During the Claims Process
- Delaying Your Report: Always report the accident and file your claim as soon as possible to prevent complications.
- Providing Incomplete or False Information: Be honest and accurate with your details—insurance providers will verify the claim.
- Not Keeping Records: Save all correspondence related to the accident, including police reports, medical bills (if any), and repair estimates.
- Settling Without Insurance Involvement: Some drivers may suggest handling the issue privately, but this can leave you unprotected if unexpected costs arise later.
Being in an accident is never easy, but knowing what to do can make the situation more manageable. By following these steps and using Maya’s hassle-free claims process, you can get back on the road with minimal stress.Need to file a claim? Send “Hi” to Maya on WhatsApp today and get the support you need; quick, easy, and reliable!